Frequently Asked Questions

We do advise that all returns are generally processed within 10 working days once received, an email correspondence will be sent once your item has been processed. If you have not heard from us within this time, please do not hesitate to contact us with a copy of your Royal Mail proof of posting and we will happy to look into this further for you.

If you are dissatisfied with your purchase you can return any item within 14 days of receipt as long as it is unused, with the security tag intact, the original packaging and dispatch note.

Please note, if an exchange is required, your order will need to be refunded and a new order will be placed. Please contact our Customer Care Team and they will be happy to help you with this.
For hygiene reasons we do not accept exchanges or refunds of earrings bought unless they are defective or faulty.

Complete the returns information on the dispatch note and make sure to include it before you pack the items back in the parcel, and send it back to:

NOUR London Ltd
505 Centennial Park,
Centennial Avenue, Elstree, Herts
United Kingdom

+44 (0) 208 905 2070/90

Sale Items

All sale items must be returned within 7 days of purchase for an exchange or refund.

We do not offer price adjustments if items are further reduced after your purchase date.


Nothing in this policy affects your legal rights.